Our commitment to keeping you in the loop
If you’ve ever sold a house before, you might be familiar with the "Agent silence." You know the one - where the house goes live, the sign goes up, and suddenly your agent is harder to find than a matching pair of socks.
At Wigwam, we’re doing things differently. We believe that selling your home shouldn't be a guessing game. You deserve a partner who keeps the rhythm of the sale moving, providing clear, honest, and regular updates so you always know exactly where you stand.
The Wigwam Heartbeat: Our Communication Schedule
We don’t just call when there’s a "Sold" sign ready to go. We have a set rhythm of touchpoints designed to keep you informed and empowered:
The Week 1 Check-In: The first seven days are crucial. Once the initial "new listing" buzz has settled, we’ll sit down with you to review the launch. We look at the early numbers - portal clicks, social media engagement, and initial enquiries - to make sure we’ve hit the ground running.
The Fortnightly Strategy Call: Every 2 to 3 weeks thereafter, we’ll have a more formal catch-up. This isn’t just a quick "hello"; it’s a deep dive into the data. We’ll discuss:
Market Updates: What’s happening in the local property world right now?
The Competition: Have any similar properties nearby just been listed or sold?
Portal Performance: How is your listing performing on Rightmove and Zoopla compared to the local average?
Your Onward Move: If you’re selling to move, have you found anywhere? Can we help with anything?
Feedback is Gold (Even When it’s Missing)
Every Seller wants to know, "What did they think?" We make it our mission to get you that answer. We reach out to every viewer via phone, email, text, and app notification to get their honest thoughts.
Here’s the Wigwam difference: Even if we haven’t managed to secure feedback, we’ll still call or message you to let you know we’re chasing it. We’d much rather tell you "we’re still waiting on a callback" than leave you wondering if we’ve forgotten about you.
The "Drop Everything" Moment: Handling Offers
When that offer lands, every second counts. We don’t believe in letting a life-changing update sit in an inbox or wait for a scheduled update. Speed is the name of the game, which is why we’ll always call you urgently the moment an offer is made. We move fast to ensure the momentum stays with us, giving you the best possible platform to negotiate and secure the sale. In the fast-paced world of property, the ability to respond quickly is fundamental to the success of your sale.
Your Sale, Your Way: Choosing How We Talk
We know everyone lives their lives differently. Some people love a good old-fashioned phone call, while others prefer a message they can respond to later.
That’s why we tailor our communication to your preferences. When you list with us, just let us know how you’d like to hear from us:
App Notifications
Text
Email
Telephone
Ready for an Agent Who Actually Listens?
At Wigwam, we’re focused on creating positive outcomes through commitment and relentless innovation. But mostly, we’re just here to make sure you feel supported from the day we value your home to the day you hand over the keys.
If you want a Team of experts at every stage in the process, get in touch with our team today: hello@wigwamhomes.co.uk / 01482505152