BakerReed Properties Limited

Tue 19 Nov 2013

About Us

What is BRPL?

BakerReed Properties Ltd is an independent property lettings & relocation company. We started up in 2005 after years of working for other lettings agents, with one aim: to treat every landlord, property and tenant as unique.

Where are you based?

BRPL is based in the area around Bristol, extending up as far as South Gloucestershire and down as far as Somerset.

Do you have an office?

We're often asked "where is your office?". The answer is that at present, we don't have a physical office. The reasons are twofold.

Firstly, there's no point in having an office if your staff are mostly "out on the road" doing viewings, valuing properties and meeting clients. We are normally available via the main BRPL number or via email - there's an answering machine and our phones are forwarded so if you ring us please leave a message and someone will get back to you.

Secondly, by working mainly over the internet, and by phone or email, we can reduce our operating costs significantly when compared to agents who have to pay rent on an office. This gives us the flexibility to negotiate deals which other agents couldn't afford, and to pass on those savings to clients.

Are you members of any professional bodies?

Yes, we are members of the National Approved Letting Scheme.

  • Do you know what to expect from a lettings and management firm in terms of customer service?
  • Does the firm you are dealing with have the necessary insurances in place to protect your money in the event that the firm experiences financial difficulties?
  • Has your firm provided you with a written statement setting out details of the services they provide and their charges?
  • Does the firm you are dealing with have a procedure in place for resolving complaints that includes independent redress?
  • If the answer to all of the above is "No" then you should be using a firm which is accredited with NALS and which agrees to meet defined standards of customer service.

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